Question 1

How do I place an order?

Accepted Answer

Send your list by form, email or WhatsApp. We quote it, you approve, we deliver. There is no portal to learn and no account to set up first.

Question 2

Is there a minimum order value?

Accepted Answer

No minimum on most items. Bulk discount slabs start at ₹5,000, but smaller top-up orders are welcome at list price.

Question 3

Can I set up a recurring monthly order?

Accepted Answer

Yes — fix the list once and we deliver it on the same date each month. Quantities change whenever you tell us; nothing is locked in.

Question 4

How long is a quote valid?

Accepted Answer

Normally 15 days. Anything commodity-linked that could move sooner is flagged on the quote itself.

Question 5

How fast is delivery?

Accepted Answer

In-stock items ordered before noon usually go out the same day across most of Delhi NCR; otherwise the next working day. Outside NCR, delivery typically takes 3–5 working days.

Question 6

Which areas do you cover?

Accepted Answer

Delhi NCR on our own scheduled runs; outside NCR we dispatch through transport partners, typically 3–5 working days.

Question 7

Is delivery charged separately?

Accepted Answer

Delivery within Delhi NCR is included; outside NCR, freight is quoted with the order.

Question 8

Can you deliver to multiple floors or sites?

Accepted Answer

Yes — site-wise delivery on one consolidated statement, itemised per site.

Question 9

Do you provide GST invoices?

Accepted Answer

Yes, on every order. Share your GSTIN when ordering so you can claim input tax credit.

Question 10

What payment methods do you accept?

Accepted Answer

UPI, credit and debit cards, net banking and bank transfer. Business accounts can also pay by cheque against credit terms.

Question 11

How do credit terms work?

Accepted Answer

Credit terms for registered businesses and institutions after verification — typically 15 to 30 days once your GSTIN and registration are checked, which usually takes a couple of working days.

Question 12

Can I return something?

Accepted Answer

Unopened items within 7 days of delivery. Anything defective is replaced immediately at no cost.

Questions, answered

Placing and managing orders

Timings and coverage

GST, credit and returns

Send us your list. Get a price within one working day.