Returns & Refunds Policy
What can be returned, in what condition, and how quickly you get the money back.
Last updated: September 2026. This policy applies to universalcorporate.in and to supplies purchased from Universal Corporate.
We would rather sort out a problem than argue about it. If something arrives wrong, damaged or not as specified, tell us and we will fix it.
This policy sets out what is returnable, the condition it needs to be in, and the timelines for refunds.
What you can return
Unopened goods in their original packaging and in resaleable condition may be returned within 7 days of delivery for a refund or credit note.
For unopened items returned for reasons other than a defect or our error, pickup within NCR is free on our next scheduled run; outside NCR the return freight is paid by the customer.
Goods that are defective, damaged in transit, or different from what was specified on your order are replaced at no cost to you, and we arrange collection of the incorrect item — pickup is free in these cases regardless of location.
What cannot be returned
Consumables that have been opened or partly used. Items made, printed or sourced specially to your specification. Perishable pantry items, once accepted, unless defective. Goods returned after 7 days without a defect.
These exclusions do not apply where the goods are defective or were supplied incorrectly.
How to raise a return
Call +91 98705 56310, WhatsApp us, or email rahul@universalcorporate.in with your invoice number, the item, and what is wrong. Photographs help for damage or defect claims and usually save a site visit.
Please note any visible damage or shortage on the delivery challan at the time of delivery. It makes a transit claim substantially easier to settle.
Refund timelines
Once a return is collected and checked, refunds are processed within 7 working days. Refunds go back to the original payment method where possible; for accounts on credit terms we issue a credit note against your outstanding balance.
Replacements for defective items are usually dispatched on our next delivery run rather than waiting for the return to reach us.
Damage in transit
For consignments delivered on our own vehicles, damage is our responsibility and we replace the item. For outstation consignments moved by a transporter, note the damage on the delivery documentation and tell us within 48 hours so we can raise the claim in time.
Questions about this policy?
Universal Corporate, Bhagwati Vihar, Block-V, Sector-C, Uttam Nagar, New Delhi 110059
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